Official Support Channels
Our New Zealand support team is available 24/7 to assist with verification, technical issues, or banking queries.
Live Chat
Instant response (Typically < 2 minutes). Available in the bottom right corner of any page.
Email Support
support@winspin.nz
(Response time: 2-4 hours)
Corporate Details
Operator: Rabidi N.V.
Address: Julianaplein 36, Curacao
Reg Number: 151791
Banking & Verification Help
Why do I see "Baytree" on my statement?
Baytree Interactive is our official payment processor. Transactions from our casino appear under this name for your security and to ensure compatibility with NZ banks (ASB, Westpac, etc.).
Verification (KYC) Process
To ensure fast withdrawals, please have a digital copy of your ID and a recent utility bill ready. Our NZ verification desk handles most documents in under 12 hours.
Note: we are **SpinBit**, not to be confused with *SpinBet*. If you are contacting us regarding an account on a different platform, we will be unable to assist.
Contact Methods
support@winspin.nz
Response within 2 hours
⏰ Support Hours
We are here for you 24/7!
Live Chat: 24/7
Email: Response within 2 hours
English Language Support