FAQ — Responsible Gaming
How to set limits?
Open Profile → Responsible Gaming → pick a limit type (deposit/loss/bet/time) and save.
Can I take a break?
Yes. Cool‑offs and self‑exclusion are available for a chosen period.
Where to get help in NZ?
Contacts of NZ support organisations are listed in the Responsible Gaming section.
New Zealand Support Resources
If you or someone you know is struggling with gambling, professional help is available 24/7 in New Zealand.
Gambling Helpline Aotearoa
Free, confidential support for anyone in NZ.
Phone: 0800 654 655
Text: 8006
The Problem Gambling Foundation
Information and face-to-face support services across New Zealand.
Website: www.pgf.nz
Salvation Army Oasis
Specialist support and treatment for gambling-related harm.
Website: Oasis NZ
Our Safety Framework
At SpinBit, your safety is our priority. We provide integrated tools to help you manage your play effectively.
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Deposit Limits: Set daily, weekly, or monthly limits directly in your account settings.
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Time-Outs: Take a short break from 24 hours up to 6 weeks.
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Self-Exclusion: Long-term exclusion for 6 months to 5 years. Contact our NZ support desk at support@winspin.nz.
Baytree & Security Transparency
To ensure your NZD transactions are secure, we use Baytree Interactive. This secure processing allows us to monitor for unusual patterns and protect your funds under regulated standards.
Protection Tools
Time Limits
Set a maximum session time
Deposit Limits
Control your deposit amounts
Loss Limits
Define your maximum loss amount
Self-Exclusion
Temporary or permanent account block
⚠️ Signs of Problem Gambling
- You are gambling with money you cannot afford to lose
- Gambling interferes with your work, studies, or personal life
- You try to chase losses by increasing stakes
- You hide your gambling activity from loved ones
- You feel restless or irritable when not gambling
If you notice these signs, seek help!
18+
Gambling is only permitted for individuals aged 18 and over
Play Responsibly!